Refund & Cancellation Policy

1. Subscription Cancellation

1.1 How to Cancel

You may cancel your subscription at any time by:

• Logging into your account dashboard and selecting "Cancel Subscription", or
• Emailing contact@mkhllc.com with your account email and a request to cancel, or
• Calling us at +1 (913) 443-4254 during business hours.

1.2 When Cancellation Takes Effect

Cancellations take effect at the end of your current paid billing period. You will continue to have full access to the service until the end of the period you have already paid for. MKH LLC does not pro-rate or issue partial-period refunds for unused days in the current cycle, except during the 30-day money-back guarantee period (see Section 3).

1.3 Annual Subscriptions

If you cancel an annual subscription after the 30-day money-back period, you will retain access until the end of the annual term. No refund will be issued for the remaining months, unless exceptional circumstances apply (see Section 10).

2. Refund Eligibility

Refunds are evaluated on a case-by-case basis and may be granted in the following circumstances:

• You are requesting a refund within 30 days of your first payment (new subscriptions only) — see Section 3.
• You experienced significant service downtime or failure that exceeds our SLA guarantees and were not adequately compensated through service credits.
• You were charged incorrectly due to a billing error on our part.
• Applicable consumer protection law in your jurisdiction provides a mandatory refund right.

3. 30-Day Money-Back Guarantee

Conditions of the 30-Day Guarantee

• The guarantee applies to the first subscription payment only for new customers. It does not apply to renewals or accounts that have previously subscribed and received a refund.
• Your refund request must be received within 30 calendar days of the first successful payment.
• The refund will be issued to the original payment method used at the time of subscription.
• Enterprise or custom contracts may be subject to separate agreement terms.

4. Non-Refundable Items

The following are generally not eligible for refunds:

• Subscription renewal charges after the 30-day guarantee period has passed.
• Monthly subscription fees for months where the service was used.
• Add-on services, professional services, or one-time setup fees.
• Accounts suspended or terminated due to violations of our Terms of Service or Acceptable Use Policy.
• Charges resulting from unauthorized access to your account (you are responsible for maintaining account security).
• Currency conversion fees or transaction fees charged by your bank or payment provider.

5. Refund Summary Table

Scenario	Eligible for Refund?
First subscription, within 30 days, no prior refund	Yes — Full Refund
First subscription, after 30 days	No
Subscription renewal (monthly or annual)	No
Billing error / duplicate charge	Yes — Full Refund of Erroneous Charge
Service downtime exceeding SLA (not covered by credits)	Case-by-Case
Account terminated for Terms violation	No
Annual plan, cancelled mid-term (after 30 days)	No (access continues to period end)
Mandatory consumer law right (varies by jurisdiction)	Yes — As Required by Law

6. How to Request a Refund

To request a refund, please contact our billing team using one of the following methods:

We aim to acknowledge refund requests within 1 business day and provide a resolution within 5 business days.

7. Refund Processing

Approved refunds are processed as follows:

• Credit/debit card payments: Refunded to the original card. Processing time is typically 5–10 business days depending on your card issuer.
• PayPal: Refunded to your PayPal account within 3–5 business days.
• Apple Pay / Google Pay / Meta Pay: Refunded to the payment method on file. Processing time varies by provider (typically 3–7 business days).
• Bank transfer (ACH/Wire): Refunded via bank transfer within 5–10 business days. Additional processing time may apply for international transfers.

MKH LLC does not charge any fees for processing approved refunds. However, your financial institution or payment provider may apply their own fees, which are outside our control.

8. Service Credits

In cases where a full refund is not applicable but a service disruption occurred, MKH LLC may issue service credits to your account. Credits:

• Are applied to future billing cycles and have no cash value.
• Expire 12 months from the date of issuance.
• Are governed by the SLA terms specific to your subscription plan.
• Cannot be transferred to other accounts.

9. Disputed Charges / Chargebacks

If you believe you were charged incorrectly, please contact us at contact@mkhllc.com before initiating a chargeback with your bank or card issuer. We are committed to resolving billing disputes quickly and fairly.

Initiating a chargeback without first contacting us may result in the suspension of your account pending resolution. Accounts with fraudulent or unwarranted chargebacks may be terminated.

10. Exceptions and Statutory Rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws. Residents of certain jurisdictions (including EU member states, United Kingdom, and Australia) may have statutory rights to a refund or cancellation that supersede this policy. Where applicable law provides a broader right to a refund, we will honor that right.

If you are unsure whether statutory rights apply to your situation, contact us and we will be happy to clarify.

11. Contact Us